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Need help!!!

12335
Level 1: Joiner
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Registered:

I bought an Apple Pencil 2 yesterday on O2 Accessories. But after my payment was successful and money was removed, the website turned out to say ‘looks like a problem happened’. There is no information about my order, but money was gone.

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madasaf1sh
Level 61: Brainiac
  • 4385 Posts
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Registered:

@12335 


The money will be returned by your bank in the next 24hrs to 10 days depending on how your bank works, as o2 dont have the funds. 

 

The order wont have completed, so you will need to do the order again.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4385 Posts
  • 29 Topics
  • 1223 Solutions
Registered:

@12335 


The money will be returned by your bank in the next 24hrs to 10 days depending on how your bank works, as o2 dont have the funds. 

 

The order wont have completed, so you will need to do the order again.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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