Solved: My o2 App

Anonymous · ‎23-04-2013

Hello, I need some help

I downloaded the My o2 app on Iphone but didn't have an account, so I went onto my o2 on my laptop and made up an account... Following this I tried to sign in on the app but it wouldn't let me and it says no mobile billing account... Underneath this it says that the username entered isn't associated to a Consumer Pay Monthly or Pay & Go mobile number...

This has confused me because as far as I know I am Pay & Go customer and I have just signed up to My o2 on the website.

Someone please explain to me whats happening!

Thank you

Sophie

MI5 · ‎23-04-2013

That is correct. You can't set your own account up. You need to call 4445 to get your log in details if you haven't already been emailed or texted them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎23-04-2013

As far as I know o2 has to setup the account for you they should provide you with the log in details

MI5 · ‎23-04-2013

That is correct. You can't set your own account up. You need to call 4445 to get your log in details if you haven't already been emailed or texted them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2013

@MI5 wrote:
That is correct. You can't set your own account up. You need to call 4445 to get your log in details if you haven't already been emailed or texted them.

Cheers mate thought I was right but wasn't sure

MI5 · ‎23-04-2013

Spot on

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-04-2013

I'm learning its your teaching

Anonymous · ‎23-04-2013

if i remember correctly you have to use your email address & your number then they will link it together

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