Solved: My iphone 6 screen is black and won't do anything

Anonymous · ‎02-09-2015

Hi

My port date was today and the new iphone 6 i bought was fine all day and now the screen has gone black and i can't turn it off or on.....help please?

Anonymous · ‎04-09-2015

Hi

Thank you to all the people that tried to help. The phone was fully charged btw, nothing worked and so as i'd only had it 4 days i took it back to Carphone Warehouse, who exchanged it!

More info

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Cleoriff · ‎02-09-2015

Hi @Anonymous

It may have gone to sleep mode. You can try "press and hold the Wake/Sleep button and the Home button together for 15 seconds".....see if that helps?

Veritas Numquam Perit

MI5 · ‎02-09-2015

Is it charged up?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-09-2015

Hey @Anonymous how are you getting on with this? Did you find out what was the problem? Let us know

PhoneChanger · ‎04-09-2015

Worst case try putting it into restore mode (via @Cleoriff advise above) and connect to iTunes.

If all else fails try booking in with a genius at the Apple Store, since the 6 isn't 1 year old yet (just a matter of a couple of weeks) it will still be under warranty

Anonymous · ‎04-09-2015

Hi

Thank you to all the people that tried to help. The phone was fully charged btw, nothing worked and so as i'd only had it 4 days i took it back to Carphone Warehouse, who exchanged it!

More info

MI5 · ‎04-09-2015

Glad you got sorted

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-09-2015

Good to hear they exchanged it for you

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MI5 · ‎04-09-2015

CPW will exchange with brand new up to 28 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-09-2015

Good to hear, enjoy it!

O2

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