My iphone 6 screen is black and won't do anything

[Anonymous]

Hi

My port date was today and the new iphone 6 i bought was fine all day and now the screen has gone black and i can't turn it off or on.....help please?

[Cleoriff]

Hi @Anonymous

It may have gone to sleep mode. You can try  "press and hold the Wake/Sleep button and the Home button together for 15 seconds".....see if that helps?

[MI5]

Is it charged up?

[Anonymous]

Hey @Anonymous how are you getting on with this? Did you find out what was the problem? Let us know

[PhoneChanger]

Worst case try putting it into restore mode (via @Cleoriff advise above) and connect to iTunes.

If all else fails try booking in with a genius at the Apple Store, since the 6 isn't 1 year old yet (just a matter of a couple of weeks) it will still be under warranty

[Anonymous · Accepted solution]

Hi

Thank you to all the people that tried to help.  The phone was fully charged btw, nothing worked and so as i'd only had it 4 days i took it back to Carphone Warehouse, who exchanged it!

More info

[MI5]

Glad you got sorted

[jonsie]

Good to hear they exchanged it for you 

[MI5]

CPW will exchange with brand new up to 28 days.

[Anonymous]

Good to hear, enjoy it!