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Anonymous
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Accepted Solution

My iphone 6 screen is black and won't do anything

Hi

 

My port date was today and the new iphone 6 i bought was fine all day and now the screen has gone black and i can't turn it off or on.....help please?

 

 

Posts: 100,483
Topics: 767
Registered: ‎14-01-2013

Re: My iphone 6 screen is black and won't do anything

Hi @Anonymous

It may have gone to sleep mode. You can try  "press and hold the Wake/Sleep button and the Home button together for 15 seconds".....see if that helps?

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 116,585
Topics: 573
Solutions: 16,152
Registered: ‎04-04-2012

Re: My iphone 6 screen is black and won't do anything

Is it charged up?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: My iphone 6 screen is black and won't do anything

Hey @Anonymous how are you getting on with this? Did you find out what was the problem? Let us know Smiley Happy
Level 29: Intuitive
Posts: 1,285
Registered: ‎02-07-2013

Re: My iphone 6 screen is black and won't do anything

Worst case try putting it into restore mode (via @Cleoriff advise above) and connect to iTunes.

If all else fails try booking in with a genius at the Apple Store, since the 6 isn't 1 year old yet (just a matter of a couple of weeks) it will still be under warranty
Anonymous
Posts: 0

Re: My iphone 6 screen is black and won't do anything

Hi

 

Thank you to all the people that tried to help.  The phone was fully charged btw, nothing worked and so as i'd only had it 4 days i took it back to Carphone Warehouse, who exchanged it!

 

Smiley Happy

More info
 
Posts: 116,585
Topics: 573
Solutions: 16,152
Registered: ‎04-04-2012

Re: My iphone 6 screen is black and won't do anything

Glad you got sorted Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,431
Topics: 580
Solutions: 4,301
Registered: ‎04-01-2009

Re: My iphone 6 screen is black and won't do anything

Posts: 116,585
Topics: 573
Solutions: 16,152
Registered: ‎04-04-2012

Re: My iphone 6 screen is black and won't do anything

CPW will exchange with brand new up to 28 days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: My iphone 6 screen is black and won't do anything

Good to hear, enjoy it!