Mobile data not enabled on upgraded iPhone

on 02-11-2016 11:30
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on 02-11-2016 11:30
Dear Sir/Madame,
I recently upgraded my iPhone 5 to an iPhone 7.
I am not able to use mobile data for apps.
Can I check the you have the correct settings for my phone? Stettings are:
Mobile data
APN: idata.o2.co.uk
Username: vertigo
Password:******
Visual voicemail
APN: idata.o2.co.uk
Username: vertigo
Password:*******
MMS
APN: idata.o2.co.uk
Username: vertigo
Password:******
MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc
Proxy: 82.132.254.1:8080
Thanks Greg
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on 02-11-2016 11:34
Do those settings match up with these?
Also need to check you have the idata bolt on?
Veritas Numquam Perit
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on 02-11-2016 11:34
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-11-2016 11:35
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on 02-11-2016 11:35
PS @Anonymous just so you know....this is a customer to customer forum. You arent speaking to customer services here
Veritas Numquam Perit
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on 02-11-2016 11:36
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on 02-11-2016 11:36
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-11-2016 11:37
Ops..
Thanks. Will contact CS.
Greg
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on 02-11-2016 11:38
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on 02-11-2016 11:38
However, the link is 2+ years old.
They match the geeksquad settings though (http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20iPhone%20APN%20MMS%20mobile%20internet%20se...) which suggest they are ok.
Only thing is missing the max message size.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 02-11-2016 11:38
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on 02-11-2016 11:38
@Anonymous wrote:Ops..
Thanks. Will contact CS.
Greg
Best of luck....
Veritas Numquam Perit

on 02-11-2016 12:09
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on 02-11-2016 12:09
can you help me with enableing me to use my data on my new phone please
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on 02-11-2016 12:16
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on 02-11-2016 12:16
Hi @Anonymous Have you checked your settings match those in the link posted above? (if you have an iPhone obviously)
Veritas Numquam Perit

