Mobile Data not working

[Anonymous]

I'm having problems with my new 5s. I can't seem to get any service when I want to use mobile data. When I switch it on, I get a 'can't connect to internet' message. I've only had it a few days and I never had this problem with my old 4s. Can anyone help?

Thanks

[MI5 · Accepted solution]

Try texting the word "active" to 2020 then save the settings that get sent back.
Restart the phone and try again.
If this doesn't work, call CS and ask them to check you are on the correct data package for an iPhone.
Some further help here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

[Anonymous]

The link says not signed for the data?

[jonsie]

Have you sent the text to 2020?

You have the wrong settings. Have a look in My O2 and check which data bolt on you have.

[MI5]

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@Anonymous wrote:
The link says not signed for the data?

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Can you expand on that please?

[Anonymous]

Thank you so much it is now working! The long numbers at the end of the settings were wrong I put in what was on your link and hey presto, thank you again

[MI5]

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@Anonymous wrote:
Thank you so much it is now working! The long numbers at the end of the settings were wrong I put in what was on your link and hey presto, thank you again

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Great job - well done

[jonsie]

Well done, it had to be the settings

[Anonymous]

Well done guys!
Glad it's working now @Anonymous
What about you @Anonymous? How are you getting on with this?