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Media Messaging

Anonymous
Not applicable

on ‎28-03-2017 13:24

on ‎28-03-2017 13:24

I have received several messages lately saying I have a media message.  Every time I try to log in nothing happens.  I'm typing in my phone number and the correct pin.  Any ideas?

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MI5
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on ‎28-03-2017 13:27

on ‎28-03-2017 13:27

They may just be spam messages so unless you know who sent them to you I would ignore them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎28-03-2017 13:32

on ‎28-03-2017 13:32

MI5  I do know who they are from otherwise I wouldnt be bothered about not seeing them.  Thanks for your reply though.

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MI5
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on ‎28-03-2017 13:36

on ‎28-03-2017 13:36

OK, so that wasn't clear from your post and a lot of spam gets sent that way, apologies.
Try texting "Active" to 2020 and then save the settings that you get sent back to your phone.
Reboot your phone then try to download them in your normal message app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎28-03-2017 13:45

on ‎28-03-2017 13:45

Tried that still nothing.  I even tried to login on my Mac still nothing.  Will give CS a call now.  Thanks for your input.

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Cleoriff
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on ‎28-03-2017 13:59

on ‎28-03-2017 13:59

Make sure mobile data is turned on.....Only way I can get picture messages on my phone...?

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎28-03-2017 14:02

on ‎28-03-2017 14:02

Yes and at least a minimum 3G connection.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎04-04-2017 11:17

on ‎04-04-2017 11:17

@Anonymous Hi, how's it going? Did you manage to access your media messages in the end? slight_smile

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