Masts

[Anonymous]

Do any other O2 customers have experience of being blatantly lied to about a mast being down?

Intrigued to know as, yet again, I am forced to approach Ofcom, as O2 pretend they have no mast issues in a small Scottish town.

[Anonymous]

@Anonymous Keep reporting the issue via the my network app but they will not give you a timescale on repairs as they don’t give that information out

[MI5 · Accepted solution]

Have you checked for yourself http://status.o2.co.uk/
and made sure it's not something else causing the problem?
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

[Bambino]

@Anonymous This is the app @Anonymous mentioned, if you don't have it on your phone: https://www.o2.co.uk/apps/my-network

[MI5]

You should also go through official O2 complaints before approaching OFCOM
https://www.o2.co.uk/how-to-complain

[mdoswell49]

Same issue PL21 area. 4G service is intermittent, 3G the same, occasionally hit Edge. O2 supposedly fixed the problem, but it's started again.

[MI5]

---

@mdoswell49 wrote:
Same issue PL21 area. 4G service is intermittent, 3G the same, occasionally hit Edge. O2 supposedly fixed the problem, but it's started again.

---

Use the MyNetwork app to report the problem to O2 https://www.o2.co.uk/apps/my-network