LOST 3G NETWORK

[Anonymous]

I have an Iphone 3GS and recently downloaded the new software, but in doing so I have lost my 3G Connection and can't connect to the internet without WIFI...o2 sent me out a text with VPN details on it, but that hasn't worked either. Can anyone help?

[Liquid]

Can you screenshot your VPN details and post it.

Also are you on contract/PAYG?

[Anonymous]

Also how did you update to 6.0.1? Over the air or via iTunes?

[jonsie]

Are you on an iphone data plan or a standard data bolt on?

[Anonymous]

I have an Iphone 5 and having the same problem, can only use my wifi, no 3g coverage, message on safari reads "could not activate mobile data network" I am on a contract with 1 gb data and am no where near my limit, unlimited calls and msgs, please help!

[jonsie]

Check your APN settings. They should be idata.o2.co.uk if you have a iphone data bolt on and mobile.o2.co.uk if a standard bolt on.

You could also try a 'reset network settings'.

[Anonymous]

APN is that, and i tried reset too, still having the same problem 😞

[Liquid]

Have you checked the network status in your area?

[Anonymous]

yep all is ok, thats why i'm so confused 😕

[Liquid · Accepted solution]

Ok

•change APN then back again. Restart phone.
•restart phone
•restore from backup
•reset network settings.
•check if any other O2 users in your area have issues.

Try those and let us know:)