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LOST 3G NETWORK

Anonymous
Not applicable

I have an Iphone 3GS and recently downloaded the new software, but in doing so I have lost my 3G Connection and can't connect to the internet without WIFI...o2 sent me out a text with VPN details on it, but that hasn't worked either. Can anyone help?

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Liquid
Level 44: Clearly Talented
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Ok

•change APN then back again. Restart phone.
•restart phone
•restore from backup
•reset network settings.
•check if any other O2 users in your area have issues.

Try those and let us know:)
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink

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Message 10 of 14
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Liquid
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Can you screenshot your VPN details and post it.

Also are you on contract/PAYG?
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 2 of 14
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Anonymous
Not applicable
Also how did you update to 6.0.1? Over the air or via iTunes?
Message 3 of 14
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jonsie
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Registered:
Message 4 of 14
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Anonymous
Not applicable

I have an Iphone 5 and having the same problem, can only use my wifi, no 3g coverage, message on safari reads "could not activate mobile data network" I am on a contract with 1 gb data and am no where near my limit, unlimited calls and msgs, please help!

Message 5 of 14
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jonsie
Level 94: Supreme
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Registered:

Check your APN settings. They should be idata.o2.co.uk if you have a iphone data bolt on and mobile.o2.co.uk if a standard bolt on.

 

You could also try a 'reset network settings'.

Message 6 of 14
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Anonymous
Not applicable

APN is that, and i tried reset too, still having the same problem 😞

Message 7 of 14
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Liquid
Level 44: Clearly Talented
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Have you checked the network status in your area?
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 8 of 14
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Anonymous
Not applicable

yep all is ok, thats why i'm so confused 😕

 

Message 9 of 14
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Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
Ok

•change APN then back again. Restart phone.
•restart phone
•restore from backup
•reset network settings.
•check if any other O2 users in your area have issues.

Try those and let us know:)
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 10 of 14
7,786 Views