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Anonymous · ‎08-09-2015

I've just ordered a new upgrade (iphone 6 ) and then been told that the new iphone 6s is out tomorrow ? 9th September. I've tried cancelling my order but I can't. Is there any way of doing it online ? As I don't really want to go through with the order if the new one is out tomorrow. And if I was able to cancel, would I then be able to order the newest model when out tomorrow ? Thanks.

MI5 · ‎12-09-2015

I thought the £64 tariff was only £9.99 upfront?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-09-2015

Actually i just checked. the 30gb tariff is £64 a month. thats ok

I thought i'd mucked up lol

MI5 · ‎12-09-2015

I posted the prices here last night http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/The-UnOfficial-iPhone-6s-FAQ-Thread/m-p/9...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-09-2015

@Anonymous

These were the prices as they were released. We added it to the FAQ thread last night

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/The-UnOfficial-iPhone-6s-FAQ-Thread/td-p/911514

Veritas Numquam Perit

viridis · ‎12-09-2015

Ok, question.

This 30gb tariff free upgrade after a year malarkey.
Who honors that if O2 become three in six months.
Technically, do three even have to entertain these promos?

MI5 · ‎12-09-2015

Technically no. Legally yes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎12-09-2015

It's just the terms are VERY specific, in 12 months trade in your iPhone using O2 recycle and we'll pay off your device plan.
What I'd O2 recycle is not a UK entity then?

viridis · ‎12-09-2015

If not I'd

MI5 · ‎12-09-2015

It will have been done with the agreement of Three, you can be assured of that.
There's no way O2 were ever gonna give 30 gigs a month away if Three weren't on board.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-09-2015

Could someone let me know if I am understanding the O2 refresh deal correctly?

I would sign a 24 month airtime contract and a 24 month handset contract.

After month 12, my iPhone 6S gets taken away and replaced with an iPhone 7 at no extra cost. At month 24, the iPhone 7 is mine to keep. I have to pay airtime contract for 24 months in total and then I am also free to cancel that.

So that would leave me in 2 yrs time with a 1 yr old iPhone 7 and the possibility of going SIM only?

Is that right?

If so, it makes O2 a good deal on a 2 year view....

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