Iphone 6 very poor connectivity on O2

[Anonymous]

I'm just asking the question on O2's reception compared to other networks as my iphone 6 is a joke in comparison to others on T mobile etc. 

It's pointless trying to do a speed test and download something from youtube as a demo, after 20 sec's of waiting I just give up and it's laughable at how crap it is. 

I've got a new 4g sim/the phone is not encased in a lead box/ live at NE42 (I know the reception isn't brilliant and 4g doesn't really reach but it just switches to GPRS). 

O2 please help as I'd rather sell my phone and go to a provider that I can get emails etc rather than having to just rely on my wifi connection to download things. 

By the way I've 3 contracts - 2 monthly and 1 PAYG so help me please. 

[Anonymous]

As a process of elimination can you try your Sim Card in another phone to rule out either the Sim Card , even though it's new or Phone which may be at fault.

The phone will attempt to latch onto the strongest connection possible.

If it's the phone that's maybe at fault then an Apple Store can run a diagnostic in it. But do please make a Genius Bar appointment first.

[MI5]

If gprs is what you are receiving you won't be able to download anything at speed.
What does the status page say you should get?
http://status.o2.co.uk/

[Anonymous]

Hi, 

many thanks for your reply, I'm sure it must be the phone although I will give it a try. The Sim card in at the moment is a replacement after I complained about the same problem to a local store so they gave me a new sim with the correct activation process etc. 

So still showing GPRS even after I check the status which should be patchy for 4G but should be good for 3G and I'm not even getting that. 

So many thanks and looks like the Genius Bar will try to fob me off with it's the network provider. 

[Anonymous]

Cheers for your help, I've had a look and should be getting very limited 4G but a good 3G of which I'm still not even getting that, I'm not even getting 2G or 1G. thanks

[Anonymous · Accepted solution]

You're welcome.

Genius Bar Appointment Link https://www.apple.com/uk/retail/geniusbar/

If it is the iPhone they may just swap it out for you.

[MI5]

Is this indoors or outdoors?

[Anonymous]

Hi, 

it's actually both, it's come to the point it's actually not worth trying when i'm out and about to get any updates on news/emails etc So most of the time I just have to wait until I get back home.

If the phone wasn't so valuable I'd have seen how far I can skim it across the river (as it's the perfect shape)

[jonsie]

It certainly sounds like a phone problem. Apple will confirm or not....

[Anonymous]

many thanks and a very useful forum