IPHONE 6

[Anonymous]

My iPhone 6 randomly stopped working! Can't unlock/lock, volume buttons don't work, home button doesn't work! No screen either help !!! 😞

[Cleoriff · Accepted solution]

Hi @Anonymous

Have you tried a restore through iTunes?

*Connect the phone to your computer and open iTunes

*If your phone shows there ...then click restore

If you can't restore this way then you will have to try it in recovery mode. Look at this link here

https://support.apple.com/en-gb/HT201263

[Anonymous]

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@Anonymous wrote:
My iPhone 6 randomly stopped working! Can't unlock/lock, volume buttons don't work, home button doesn't work! No screen either help !!! 😞

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Book a genius bar appointment at your nearest Apple Store. If your phone is in warranty they will replace it but if its out of warranty then they will charge you for a replacement

[Anonymous]

I upgraded on the 19th of August

[Anonymous]

Haven't tried connecting it yet, will try that before I take or anywhere

[Cleoriff]

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@Anonymous wrote:
Haven't tried connecting it yet, will try that before I take or anywhere

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Yes @Anonymous I would try via iTunes first but as it's a relatively new phone give Apple a ring if this doesn't fix it..

https://support.apple.com/en-gb/HT201232

[Anonymous]

phone is now working after being plugged in! Do you think I should still take it into a store?

[Cleoriff]

Hi @Anonymous

Pleased to hear it's working. No need to take it to Apple now (though there is a phone number in that link if you wanted to give them a quick ring)

[MI5]

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@Anonymous wrote:
phone is now working after being plugged in! Do you think I should still take it into a store?

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See how it goes. If it does it again, yes.

[jonsie]

Make sure you take it to Apple before the very limited 12 month warranty expires.