cancel
Showing results for 
Search instead for 
Did you mean: 

IPHONE 6

Anonymous
Not applicable
My iPhone 6 randomly stopped working! Can't unlock/lock, volume buttons don't work, home button doesn't work! No screen either help !!! 😞
Message 1 of 11
5,369 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous

Have you tried a restore through iTunes?

*Connect the phone to your computer and open iTunes

*If your phone shows there ...then click restore

If you can't restore this way then you will have to try it in recovery mode. Look at this link here

https://support.apple.com/en-gb/HT201263

 

 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 11
5,285 Views
10 REPLIES 10

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous

Have you tried a restore through iTunes?

*Connect the phone to your computer and open iTunes

*If your phone shows there ...then click restore

If you can't restore this way then you will have to try it in recovery mode. Look at this link here

https://support.apple.com/en-gb/HT201263

 

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 11
5,286 Views

Anonymous
Not applicable

@Anonymous wrote:
My iPhone 6 randomly stopped working! Can't unlock/lock, volume buttons don't work, home button doesn't work! No screen either help !!! 😞

Book a genius bar appointment at your nearest Apple Store. If your phone is in warranty they will replace it but if its out of warranty then they will charge you for a replacement

Message 3 of 11
5,282 Views

Anonymous
Not applicable
I upgraded on the 19th of August
Message 4 of 11
5,271 Views

Anonymous
Not applicable
Haven't tried connecting it yet, will try that before I take or anywhere slight_smile
Message 5 of 11
5,269 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Anonymous wrote:
Haven't tried connecting it yet, will try that before I take or anywhere slight_smile

Yes @Anonymous I would try via iTunes first but as it's a relatively new phone give Apple a ring if this doesn't fix it..

https://support.apple.com/en-gb/HT201232

Veritas Numquam Perit

Girl in a jacket
Message 6 of 11
5,260 Views

Anonymous
Not applicable
phone is now working after being plugged in! Do you think I should still take it into a store?
Message 7 of 11
5,236 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous

Pleased to hear it's working. No need to take it to Apple now (though there is a phone number in that link if you wanted to give them a quick ring) wink

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
5,139 Views

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Anonymous wrote:
phone is now working after being plugged in! Do you think I should still take it into a store?

See how it goes. If it does it again, yes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 11
5,125 Views

jonsie
Level 94: Supreme
  • 92913 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Make sure you take it to Apple before the very limited 12 month warranty expires.

Message 10 of 11
5,085 Views