I have locked my sim

[Anonymous]

I don't know the puk

[jonsie · Accepted solution]

You can find it here   http://www.o2.co.uk/apps/getPUK/welcome

It's also found by signing into My O2.

Other options are via live chat or calling customer service.

http://www.o2.co.uk/contactus

[MI5]

It's in your My O2 under the device details http://www.o2.co.uk/myo2

[Cleoriff]

I think the PUK help link needs a bit of an update.? 

Half the manufacturers shown are no longer 'recognisable'. It doesn't feature Apple at all..

[jonsie]

Yes its an old page but the relevant bit is the box for the mobile number. It's the sim that needs the PUK not the phone. It's irrelevant what phone the sim is in.

[Cleoriff]

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@jonsie wrote:

Yes its an old page but the relevant bit is the box for the mobile number. It's the sim that needs the PUK not the phone. It's irrelevant what phone the sim is in.

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I realise that @jonsie but someone new being directed to the page would look at it and think????

I was simply pointing out it was a page that O2 needs to update so it looks fresh and current.

We have seen a few 'out of date' O2 links.... this is another

[MI5]

Another one for @Toby to add to the list

[jonsie]

It grows ever longer....

The official page is here :

http://but it links to the old page ervice.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=14760

......but it links to th old page 

[Toby]

Hi all,

I'll talk to the rest of the team

Is the exact link this that @jonsie posted?

http://but it links to the old page ervice.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=14760

Cheers

[MI5]

It's more the manufacturer info on this link http://www.o2.co.uk/apps/getPUK/welcome and as posted by Cleoriff that is completely irrelevant mate.
I think jonsie link is messed up too.