How long untill I receive my replacement phone?

[Anonymous]

Hi there, I made an insurance claim to replace my cracked iPhone 6, 128gb space grey, and it was picked up today by DPD, does anyone know when I can expect to receive my replacement phone? 

[MI5]

You should have received tracking details when the phone was dispatched.

[Cleoriff]

Confused.com here.

Does the Op mean the broken phone was picked up by DPD(for return)...or that the replacement phone was dispatched to DPD?

[jonsie]

The old phone was picked up. It's inspected then a replacement sent out.

[Anonymous]

I rang o2 to make a claim, they said that DPD will come and collect my smashed phone, deliver it to o2 insure, who will inspect it, and then they will send me out a new phone, im wondering when i will receive the new one. DPD picked up the smashed one today at 12:30pm

[Anonymous]

DPD collected it today at 12:30 (the smashed one) when can i expect the new one, if it clears inspection? 

[MI5]

They say they aim to settle 80% of claims in 24 hours
https://www.o2.co.uk/shop/insurance/mobile-insurance

[Cleoriff]

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@jonsie wrote:

The old phone was picked up. It's inspected then a replacement sent out.

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That's exactly what I thought.... and why we wouldn't really know for sure when the new one would get into the dispatch process...