Solved: Trouble after porting number over

Anonymous · ‎15-03-2015

Hi
I recently got a new I phone 5s and ported my old number from EE. When I make calls my old number Is displayed but when I send texts the number that came on new sim is displayed. So I seem to have two numbers simultaneously...
Is there anything l can do to just have my old number does anyone know please?!

MI5 · ‎15-03-2015

Check in Settings >Phone >My Number and make sure you type in the correct phone number.

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Anonymous · ‎15-03-2015

This sounds like the number hasn't ported correctly and has been reported before between EE & O2.

From memory the issue was usually at the EE end so you would need to contact them to sort it out.

MI5 · ‎15-03-2015

Check in Settings >Phone >My Number and make sure you type in the correct phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-03-2015

You need to change the number manually on the iphone in the settings.

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Anonymous · ‎16-03-2015

Thanks for all the suggestions, did the simplest first and typed my old number into phone settings and it's worked! Thanks everyone.

jonsie · ‎16-03-2015

Nice one, thanks for the update

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MI5 · ‎16-03-2015

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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