Getting new sim for iPad air

[Anonymous]

It took one chat session phone call and finally going in through Apple website to finally get a data sim for iPad.!!!
Why do the staff not know they do a nano sim? It took over 2 weeks . 1st one lost in post? 2nd not right size .
Surely staff must have knowledge of the correct sims for different products? Finally have correct and working sim. In over 13 years never had such a long winded fiasco to get a sim poor show O2

[adamtemp64]

did you try ordering one here? http://www.o2.co.uk/broadband/ipad-sim very easy and you select the size you need

[Anonymous]

Hi,

Were you speaking to O2 via Live Chat ?

Its always best to visit an o2 shop or speak to o2 Uk CS sometimes to get what you want.

I agree Apple are really good online.

[gemz4the1]

I had the same problem when I needed a nano sim for my iPhone 5s.  I was sent countless standard size sims and micro sims.  At this time is was not possible to order it on the O2 website or to collect one in store (no stock) so I had to rely on customer services sending me one.  Let's just say I have about 7 or 8 sims lying around.......

I'm glad you got the sim you wanted in the end.

[Anonymous]

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@gemz4the1 wrote:

I had the same problem when I needed a micro sim for my iPhone 5s.  I was sent countless standard size sims and nano sims.  At this time is was not possible to order it on the O2 website or to collect one in store (no stock) so I had to rely on customer services sending me one.  Let's just say I have about 7 or 8 sims lying around.......

I'm glad you got the sim you wanted in the end.

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The iPhone 5s only accepts a Nano Sim card.

[gemz4the1]

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@Anonymous wrote:

The iPhone 5s only accepts a Nano Sim card.

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Sorry i'll edit it now - I meant to say: I told customer service numerous time that I had an iPhone 5s and needed a nano sim but they kept sending me the standard and the nano sims

[Anonymous]

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@gemz4the1 wrote:

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@Anonymous wrote:

The iPhone 5s only accepts a Nano Sim card.

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Sorry i'll edit it now - I meant to say: I told customer service numerous time that I had an iPhone 5s and needed a nano sim but they kept sending me the standard and the nano sims

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Lol,

No worries.