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Faulty AirPod

EMC
Level 1: Joiner
  • 1 Posts
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My airpods arrived yesterday the right one doesn’t work. Have tried trouble shooting via Apple support website but nothing. I can’t get hold of anyone at o2 to discuss it. Apple have said they are running on an old firmware version but no way of getting it updated. I’ve tried everything they suggested. Really un impressed.
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Cleoriff
Level 94: Supreme
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Registered:

Hi @EMC 

You need to return them for a replacement within 30 days

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs 

Call O2 to let them know

All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106175 Posts
  • 790 Topics
  • 5434 Solutions
Registered:

Hi @EMC 

You need to return them for a replacement within 30 days

https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs 

Call O2 to let them know

All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

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madasaf1sh
Level 56: Guvnor
  • 3731 Posts
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Registered:
@EMC

What a load of crock from Apple, if you have an iPhone or Ipad you can update the firmware:

Full details on how can be found here:

https://www.macrumors.com/how-to/update-airpods/

https://support.apple.com/en-gb/HT209581
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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