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Following these steps will make either the replacement or upgrade an easier process.
I am using iTunes 11 for Mac so if you are using an earlier version of iTunes or a Windows version of iTunes, you may or may not see the same text, buttons etc that I'm mentioning but it shouldn't be that much different.
1: Load up iTunes on your computer and connect up your iPhone. It will appear down the left handside in the Devices section.
2: Right click on your iPhone and choose from the menu that appears Transfer Purchases. This ensures that any purchases that were made on the iPhone itself are then transferred over onto your computer/iTunes library.
3: Once the Transfer Purchases has finished, right click on the iPhone again and this time choose Backup. This takes a full backup of your iPhone. This ensures that when you either get your replacement iPhone or a new model of iPhone, you can simply restore your iPhone from the backup you took.
4: When you have your replacement iPhone or your new iPhone, you restore your iPhone by loading up iTunes on your computer and then connecting the iPhone up.
5: With your iPhone connected up, you will see in iTunes a section called Backups and in here you will see Restore Backup.
6: If you click on the Restore Backup button you will then have a little window appear which will show the backup you took earlier. You then just click on the Restore button and your new iPhone, replacement iPhone will then be restored with everything that was on your earlier iPhone. The only thing you will need to re-enter is passwords for your email account/s and your Apple ID (if my memory serves me correctly).
A lot of people backup with iCloud, but the problem with iCloud is that it only backs up the important data, whereas the backup to your computer method takes a full backup of your iPhone.
I thought this post might be useful for newcomers to iPhone, who are perhaps wondering what particular symbols on their iPhone screen are.
This symbol is showing that your iPhone is currently connected to a GPRS data connection. With GPRS data rates up to a maximum of 172 kbps can be achieved. But web surfing, downloading apps or other downloads will be really slow. GPRS is the slowest of the data services when compared to 3G, EDGE.
This symbol is showing that your iPhone is connected to a EDGE data connection. EDGE can provide data rates of up to 384 kbps, and this means that it offers a significantly higher data rate than GPRS.
This symbol is showing that your iPhone is connected to a 3G data connection. 3G is short for third generation. The theoretical maximum speed for 3G is 7.2Mbps. 3G offers a fast browsing experience, fast downloads, and 3G is the fastest over GPRS, EDGE data connections.
This symbol is showing that WIFI is switched on. WIFI is the wireless connection typically between your broadband router and your iPhone. You can also access WIFI connections in many cafes, fast food outlets up and down the country, these are known as WIFI hotspots. Speeds can vary a lot on WIFI hotspots.
This symbol is showing that Bluetooth is switched on. Typically Bluetooth is used to provide a wireless connection between a Bluetooth hands free earpiece, Bluetooth headphones, although there many other Bluetooth devices around too. Typically Bluetooth offers a range of around 30 feet or so.
This symbol is showing that some app on your iPhone is using the in-built GPS (Location Services) to provide the app with your current location. Typically Map applications will use GPS and thus make this symbol appear, but some fitness apps can use GPS too, so as they can track how far you have jogged, cycled etc.
Apps such as Facebook can use GPS (to provide your current location). It is possible to manage what apps can access GPS/show your current location by going into Settings, scroll down and touch Privacy, the top entry is called Location Services, you can either totally switch on or off Location Services, or you can choose which individual apps can use GPS/Location Services by toggling the switch to either on or off.
You can download the user guides into iBooks from the iTunes store, I did read that it should be in your bookmarks in Safari but I don't see it on mine - I download from the store and read that way rather than via bookmarks as you don't need to be data connected to view it that way.
There is also a pdf version available from the Apple Support page.
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