Showing results for 
Search instead for 
Did you mean: 

FAQs: Apple iOS Devices (iPhone, iPad, etc.)

Not applicable

Hi there,


Need some help with your Apple device? Here are some links answering the most commonly asked questions:


From the community 

Here are our specially selected community created guides by some of our top experts:

• Useful links from for iPhone users - by adamtemp64

• Sim Swap, Nano, Micro Mini Sim - by darrengf

• Improving your iPhone's battery life - by Fatboy

• Fast app switcher dock facts - Fatboy

• iDevices case/screen protector brands - by jimthing0

• The 4 steps to solving almost any non-hardware fault on an iPhone. - by Pablo

How to get custom repeat options in Calendar events on iPhone - by Fatboy

Facetime setup on iPhone, etc - by Fatboy

iMessage setup on iPhone, etc - by Fatboy

Call Forward Icon keeps appearing- by Fatboy

 For Information Iphone 5 Unlock Issue summary - by adamtemp64

 Symbols on iPhone screen, what are they - by Fatboy

iOS7 Video guides - by Fatboy

What is meant by Band 20 (800DD) - by adamtemp64






Can't find what you're looking for?

Here's a guide on how to get help. The easiest way to get help is to search for an answer or just start a new thread and ask.


Also, don't forget to keep an eye out for our top-experts on iOS devices;



• Fatboy



Would you like to help out or get a guide linked as well?

If you'd like to help out as well, feel free to chip in. If you enjoy writing about your experience, we're always looking for more guides, tips and tricks or reviews to link from this FAQ. Examples could be:

• Your reviews or guides about specific devices

• Tips on device specifics (eg. tethering, unlocking, sim swaps)


If you need some more inspiration, you can find a few suggestions in this thread or on the help page. You can also always drop Toby or Chiara a private message with your ideas or suggestions. 


Hope to speak soon!

Message 1 of 63

Not applicable

Following these steps will make either the replacement or upgrade an easier process.

I am using iTunes 11 for Mac so if you are using an earlier version of iTunes or a Windows version of iTunes, you may or may not see the same text, buttons etc that I'm mentioning but it shouldn't be that much different.




1: Load up iTunes on your computer and connect up your iPhone. It will appear down the left handside in the Devices section.






2: Right click on your iPhone and choose from the menu that appears Transfer Purchases. This ensures that any purchases that were made on the iPhone itself are then transferred over onto your computer/iTunes library.






3: Once the Transfer Purchases has finished, right click on the iPhone again and this time choose Backup. This takes a full backup of your iPhone. This ensures that when you either get your replacement iPhone or a new model of iPhone, you can simply restore your iPhone from the backup you took.






4: When you have your replacement iPhone or your new iPhone, you restore your iPhone by loading up iTunes on your computer and then connecting the iPhone up.



5: With your iPhone connected up, you will see in iTunes a section called Backups and in here you will see Restore Backup.










6: If you click on the Restore Backup button you will then have a little window appear which will show the backup you took earlier. You then just click on the Restore button and your new iPhone, replacement iPhone will then be restored with everything that was on your earlier iPhone. The only thing you will need to re-enter is passwords for your email account/s and your Apple ID (if my memory serves me correctly).






A lot of people backup with iCloud, but the problem with iCloud is that it only backs up the important data, whereas the backup to your computer method takes a full backup of your iPhone.

Message 51 of 63

Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Ooo how I wish I knew you when I first upgraded my iPhone:(

Great job yet again:)
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 52 of 63

Not applicable

Thanks Liquid slight_smile

Message 53 of 63

Not applicable

I thought this post might be useful for newcomers to iPhone, who are perhaps wondering what particular symbols on their iPhone screen are.




This symbol is showing that your iPhone is currently connected to a GPRS data connection. With GPRS data rates up to a maximum of 172 kbps can be achieved. But web surfing, downloading apps or other downloads will be really slow. GPRS is the slowest of the data services when compared to 3G, EDGE.








This symbol is showing that your iPhone is connected to a EDGE data connection. EDGE can provide data rates of up to 384 kbps, and this means that it offers a significantly higher data rate than GPRS.








This symbol is showing that your iPhone is connected to a 3G data connection. 3G is short for third generation. The theoretical maximum speed for 3G is 7.2Mbps. 3G offers a fast browsing experience, fast downloads, and 3G is the fastest over GPRS, EDGE data connections.








This symbol is showing that WIFI is switched on. WIFI is the wireless connection typically between your broadband router and your iPhone. You can also access WIFI connections in many cafes, fast food outlets up and down the country, these are known as WIFI hotspots. Speeds can vary a lot on WIFI hotspots.








This symbol is showing that Bluetooth is switched on. Typically Bluetooth is used to provide a wireless connection between a Bluetooth hands free earpiece, Bluetooth headphones, although there many other Bluetooth devices around too. Typically Bluetooth offers a range of around 30 feet or so.








This symbol is showing that some app on your iPhone is using the in-built GPS (Location Services) to provide the app with your current location. Typically Map applications will use GPS and thus make this symbol appear, but some fitness apps can use GPS too, so as they can track how far you have jogged, cycled etc.


Apps such as Facebook can use GPS (to provide your current location). It is possible to manage what apps can access GPS/show your current location by going into Settings, scroll down and touch Privacy, the top entry is called Location Services, you can either totally switch on or off Location Services, or you can choose which individual apps can use GPS/Location Services by toggling the switch to either on or off.







Message 54 of 63

Not applicable

Perhaps Leonard or Toby could add a link to the above post, on the first page, first post in this thread?



Message 55 of 63

  • 11576 Posts
  • 520 Topics
  • 213 Solutions
Done slight_smile

PM me if you want a different title Fatboy.

Brilliant guide as ever!
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 56 of 63

Not applicable

@Toby wrote:
Done slight_smile

PM me if you want a different title Fatboy.

Brilliant guide as ever!

Thanks very much Toby, the title is perfect thanks. slight_smile

Message 57 of 63

  • 67 Posts
  • 2 Topics
  • 0 Solutions

Wasn't sure where to post this, but doesn't the iPhone and IOS7 have a user guide on safari - in IOS6 there was a page at the foot of your bookmarks with the guide there - or am I being thick and just not finding it?



Message 58 of 63

Not applicable

You can download the user guides into iBooks from the iTunes store, I did read that it should be in your bookmarks in Safari but I don't see it on mine - I download from the store and read that way rather than via bookmarks as you don't need to be data connected to view it that way. 


There is also a pdf version available from the Apple Support page.

Message 59 of 63

  • 67 Posts
  • 2 Topics
  • 0 Solutions

Thanks for that, DAW - I had doewnloaded that manual already, but was just condering about the guide in Safari! It was a good and easy place to get it.


Message 60 of 63