Solved: Extra data problem

Anonymous · ‎22-02-2016

I've (yet again) run out of data. I usually call 2202 and add more, but today I just get a message telling me that there are no bolt-on's available on my tariff. This is news to me after 1 year and 11 months on the same one.

I have tried buying more through my online acount with the same outcome.

Cleoriff · ‎22-02-2016

Hi @Anonymous Then you need to contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎22-02-2016

Hi @Anonymous Then you need to contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎22-02-2016

There are a few changes happening at the moment with data bolt one so CS would be your best bet right now until the changes are complete.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-02-2016

Same issue for me - there is no option online to purchase a data bolt-on.

Curr946 · ‎22-02-2016

Suspect it's to do with the switch to roll over bolt on's. As suggested speak with CS.

Improvements

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎22-02-2016

Thanks everyone. I'll se if Customer Services can do anything.

Anonymous · ‎22-02-2016

I've now changed my tariff to Data Sharing, it seems to have solved the problem.....

Curr946 · ‎22-02-2016

glad its sorted

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎22-02-2016

Good news @Anonymous

Veritas Numquam Perit

MI5 · ‎22-02-2016

Did you want a shared data plan?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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