Extra data problem

[Anonymous]

I've (yet again) run out of data.  I usually call 2202 and add more, but today I just get a message telling me that there are no bolt-on's available on my tariff.  This is news to me after 1 year and 11 months on the same one.

I have tried buying more through my online acount with the same outcome.

[Cleoriff · Accepted solution]

Hi @Anonymous Then you need to contact customer services http://www.o2.co.uk/contactus

[MI5]

There are a few changes happening at the moment with data bolt one so CS would be your best bet right now until the changes are complete.

[Anonymous]

Same issue for me - there is no option online to purchase a data bolt-on.

[Curr946]

Suspect it's to do with the switch to roll over bolt on's. As suggested speak with CS.

Improvements

[Anonymous]

Thanks everyone.  I'll se if Customer Services can do anything.

[Anonymous]

I've now changed my tariff to Data Sharing, it seems to have solved the problem.....

[Curr946]

glad its sorted

[Cleoriff]

Good news @Anonymous

[MI5]

Did you want a shared data plan?