Error code 14 on Apple Watch ultra

[bryanbednall]

Tried to use 02 contact centre, no use at all, had a new Apple Watch ultra yesterday and it not registering as having a sim, tried to reset - still nothing……comes up with error code 14 when trying to set up on the iPhone ….can someone help?

[pgn]

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@bryanbednall wrote:

Tried to use 02 contact centre, no use at all, had a new Apple Watch ultra yesterday and it not registering as having a sim, tried to reset - still nothing……comes up with error code 14 when trying to set up on the iPhone ….can someone help?

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Hi @bryanbednall - I'll ask the O2 Advisor on this afternoon/evening if they can help: @O2Emma are you available?

[O2Emma]

Hi @pgn I am available I will look into this thanks.

[O2Emma]

Hi @bryanbednall I will send you a private message to look into it for you.