Error code 08 Apple Watch Series 10 - no one at o2 knows how to set it up!!!!

[PPPRRROO]

I've been in an O2 shop FIVE times, multiple phone calls to 202 (a lot of the time they put the phone down on you), had a physical SIM sent to me, had two Samsung ESIMs setup on my account -  no one at O2 knows what they are doing. I’ve unpaired the Apple Watch, restored from back up, set up as a new watch, multiple times, nothing has worked. I've had a ticket (O2 technical person) call back - which took a week, only to be told that they would call me back later at 6.30pm, then I never heard from them again. The last time I went into an O2 Shop, I was also on the phone to 202, I was told (by 202) to tell the shop adviser that they had to call the O2 helpline. The helpline told the shop adviser that they will wipe my Apple watch data off my account and email/text me 48 hours later to set up my Apple watch again. Of course nothing happened. It's now been nearly 4 weeks and I am still unable to use my Apple watch cell data. Does anyone know how to fix an Error code 08???

[MI5 · Accepted solution]

@PPPRRROO 

You need to contact O2 via the social media channels.

Activate Apple Watch Guide 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Reference code 8.

This means you have set up your Watch airtime and then started a new one before the first was complete. If you have received an SMS, please restart your iPhone and Watch to check if it has been completed.

If not, please try the below steps ⬇️

• Request that your Apple Watch account be reset.
• Unpair your Apple Watch and iPhone.
• Request a new eSIM/SIM for your iPhone device.
• Install the new SIM/eSIM and pair it with your iPhone. 
• Select your old plan or activate a new plan if you're a new customer.

 If this doesn't work please contact our Social Media team here

[pgn]

It is covered in the Activate Apple Watch Guide - and this stipulates that the Social Media Team is called to help with the error code, @PPPRRROO - that means a DM on X (Twitter) or FB messenger as mentio ed in Guide: How to find help & contact O2 - be persistent, nudge periodically, and pick either X or FB Messenger and stick with it. Good luck!