Solved: Download speeds

Anonymous · ‎09-04-2013

Recently changed from a normal tarif to £16 a month simplicity one for my iphone 4, all that should have changed is the amount of minutes for the package but I have noticed a marked difference in the page loading times, is this something other users have experienced?

Any comments welcomed please.

MI5 · ‎09-04-2013

It doesn't make any difference - Your signal still comes from the same mast. It may be a mast issue but it's not due to your tariff (assuming your settings on the phone are correct)? Are you still seeing 3G on your signal bar?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎09-04-2013

I haven't experienced it myself and I changed from contract to simplicity seems a bit of an odd one

MI5 · ‎09-04-2013

It doesn't make any difference - Your signal still comes from the same mast. It may be a mast issue but it's not due to your tariff (assuming your settings on the phone are correct)? Are you still seeing 3G on your signal bar?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-04-2013

Thanks Damien, its difficult to tell if its the O2 service at fault or the if the problem is the website servers that I am trying to download from, not being very techie as I am:-)

Anonymous · ‎09-04-2013

Thats what I thought MI5, was looking for a sensible confirmation from an expert like your good self, many thanks.

MI5 · ‎09-04-2013

You'll make me blush

Happy to help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎10-04-2013

Great to hear you're sorted ksearle

Good job MI5!

Toby

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

O2

Download speeds

O2 deleted my Apple watch account by mistake and n...

Apple Watch and IPhone

Apple Watch Ultra 2 - New Cellular plan not activa...

New phone delivery

Mobile Data APN needs to be updated from Virgin to...