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Anonymous
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Disconnected during chat to upgrade

Cut off during live chat with Ajay, after waiting for ages and chosing a phone for upgrade, why didnt he phone me on mobile. Very frustrating

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Posts: 89,662
Topics: 744
Registered: ‎14-01-2013

Re: Disconnected during chat to upgrade

[ Edited ]

Hi @Anonymous Have you thought of upgrading through MyO2? http://www.o2.co.uk/myo2

Another option is to contact customer services just after 8am http://www.o2.co.uk/contactus

Or probably the best way is to go instore and do your upgrade..Far quicker and you walk out with the phone you want...Smiley Wink

 

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Posts: 103,880
Topics: 552
Solutions: 13,424
Registered: ‎04-04-2012

Re: Disconnected during chat to upgrade

Just go in store. Much quicker and less painful.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Disconnected during chat to upgrade

Hi @Anonymous, try the above options and let us know if you are still in need for guidance. The community is to help!

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Anonymous
Posts: 0

Re: Disconnected during chat to upgrade

Go instore as you will walk out with your choice of phone within 10 minutes all set up