Device Plan payment problems

[Anonymous]

I recently switched bank accounts and it seems as if my direct debit for the device has been cancelled somehow. Maybe as there is only one payment of £15 left to pay on the phone. My line rental direct debit has remained unaffected. The issue I now have is that O2 have sent a rather threatening email saying they will disconnect my phone imenantly unless I make payment. I'm currently in Panama and I cannot seem to use my phone to call out at all. Is there no way to email some only make payment online?? The direct debit was due on the 7th July so I'm surprised they are already threatening me with disconnection! Any help would be greatly appreciated. I just need an email address to be able to contact someone. Live chat is also now working for me!

[Anonymous]

Live chat is NOT working! Stupid typo

[Cleoriff]

Hi @Anonymous

You can contact customer services whilst abroad by using this number. (If possible avoid live chat as you are attempting to make a payment)

From abroad

+44 3448090202

Free†

You can also make a payment by going into My O2 http://www.o2.co.uk/myo2

[Anonymous · Accepted solution]

They will have barred your outgoing calls as the payment hasn't been paid so you would need to pay the outstanding payment then a £15 reconnection fee