Deposit for iphone 11 pro max

[RobertR]

Helllo i am robert and I don’t know how can i take my deposit back

[Cleoriff]

@RobertR 

Is this the deposit you paid for a device which you no longer want? If so you can't. You will have to wait for the device to arrive then send it back under the 14 days return policy. https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

If it's an upfront deposit you paid when ordering your device, then it will be returned after you have made 3 payments on your account. It will be returned on your 4th bill.

If you need help with the return then ring customer services Guide: How to find help & contact O2 

[MI5]

@RobertR 

You must pay your first 3 bills in full and on time, then you can call to request the refund of your deposit.

All explained here https://www.o2.co.uk/help/account-and-billing/refunds

[Marjo]

Hi @RobertR , welcome to our Community. There's some good info above related to deposits from @Cleoriff  and @MI5 that should clarify things, but don't hesitate to post again if you have any additional queries or get stuck at any point!