Deposit for iphone 11 pro max
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on 30-12-2019 11:38
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on 30-12-2019 11:58
Is this the deposit you paid for a device which you no longer want? If so you can't. You will have to wait for the device to arrive then send it back under the 14 days return policy. https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
If it's an upfront deposit you paid when ordering your device, then it will be returned after you have made 3 payments on your account. It will be returned on your 4th bill.
If you need help with the return then ring customer services Guide: How to find help & contact O2
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on 30-12-2019 12:32
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on 30-12-2019 12:32
You must pay your first 3 bills in full and on time, then you can call to request the refund of your deposit.
All explained here https://www.o2.co.uk/help/account-and-billing/refunds
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on 31-12-2019 15:20

