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Data roaming

AshFir
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Hi, i’ve recently switched over to O2 and got a new iPhone as my old one broke but i got the same XR. My data roaming is on, i get 3g, full signal, but the internet doesn’t work. I have tried everything from the apple support pages so now hoping i can get help from O2.
Thanks!
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Cleoriff
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Hi @AshFir 

Are you actually abroad now?

If so you may have a roaming bar on your account, in which case you need to contact O2 to get it lifted.

Or you could try changing your APN to "mobile.o2.co.uk"

As it's a new device you need to check if the iData bolt on has been applied.

Numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

From abroad

From abroad+44 344 809 0202Free†

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

Hi @AshFir 

Are you actually abroad now?

If so you may have a roaming bar on your account, in which case you need to contact O2 to get it lifted.

Or you could try changing your APN to "mobile.o2.co.uk"

As it's a new device you need to check if the iData bolt on has been applied.

Numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

From abroad

From abroad+44 344 809 0202Free†

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
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AshFir
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Hi,
Thank you. Yes, i am in italy right now and as such should have just general open roaming, as well as the fact that I have a plan with roaming and got a text upon arrival saying all roaming was automatic.
Thank you so much for the solutions, I will try them immediately!
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AshFir
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Thank you so much, changing that APN did it! You’re my hero now. Have a lovely day.
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Cleoriff
Level 94: Supreme
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So pleased it worked @AshFir  and delighted to be your hero yahoo (Last week someone said I was a 'Coolio Dude' and that made my day as well) rofl

Welcome to the forum and enjoy your holiday Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@AshFir 

This means you have the wrong data bolt on applied to your account.

Call O2 when you get home to have iData added and then change your apn back to "iData.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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