Data Plan - Apple Watch

[Lucy4]

I have got a new Watch (Apple 5 Series). Through set up and after set up it says that I am not eligible for data plan and to contact O2. I've spoken with 2 gurus now and followed all the steps, the sim has evn been reset but nothing. The watch and phone have been updated, the watch unpaired reset and repaired restarting both phone and watch multiple times for all.

Please help!

[MI5]

@Lucy4 

Something not set correctly on your account.

You won't want to hear this, but only customer service can fix it for you.

This is assuming you are on a refresh contract with an iPhone and not business or PAYG?

[Lucy4]

Yes on a monthly contract with an Iphone 11. Spoken with 4 different people on live chat already and not got anywhere. Shall try again when the chat opens at 8am. Thanks 

[MI5]

@Lucy4 

I would also try calling.

A few numbers here to try Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Lucy4 

Don't bother with live chat. Call any of the numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 seems the best one to try currently.

[TallTrees]

Hi @Lucy4
Welcome to the o2 community forum.
With regard to your query, I would suggest you would be much better contacting o2 customer services. This is time consuming at the moment.
Try early morning 08.00am.
Best of luck TallTrees

[LukasB]

Hey @Lucy4  just checking on you. Did you manage to get it working or are you still having issues with your watch?

[Kpr]

I’m also having the same issue and have done live chat with two gurus

[Cleoriff]

@Kpr 

Answered here

https://community.o2.co.uk/t5/Apple/My-o2-device-change-details/m-p/1356166 

[Lucy4]

Hiya,

Unfortunately not.

Spoke with client services like everyone suggested. They passed it on to the gurus to call me back. Went through some things, no luck.

It’s now been passed off to the engineering team? To investigate. Hopefully they will get back to me by Tuesday/Wednesday with a working resolution.

If not I think I will return the watch as faulty as it’s just causing stress now. Without data I can’t use it as intended (track running without carrying phone) , so not of much use for me atm.