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Customer service

Zohmez
Level 1: Joiner
  • 2 Posts
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Registered:

on ‎04-10-2024 07:43

on ‎04-10-2024 07:43

Hi,

I called Saturday to o2 costumer service to open my sim so I could use it abroad. I thought that everything would go smooth but it was not the case. I cannot make any calls or receive any calls from anyone. 

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MI5
Level 94: Supreme
  • 152877 Posts
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Registered:

on ‎04-10-2024 08:11

on ‎04-10-2024 08:11

@Zohmez 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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