on 12-09-2014 14:40
Think an order has been placed for the iphone but the web page crashed on the apyment screen.
I have a txt confirming my order and also an email. Cant get on my o2 to look.
Anyone else had this issue?
on 12-09-2014 14:42
This happened to me too. Got the email & the text. Was able to log in to My O2 earlier and could see my phone plan on my Refresh contract had been paid and that my order was processing, so I think you will be fine.
on 12-09-2014 14:44
If you've paid the upfront fee perhaps have a look on your internet banking to see if the amount has been taken.
Probably all is fine if you have received the confirmation e mail from O2.
on 12-09-2014 14:46
Payment has been taken and got the txt and email.
Cant get onto my o2 to check or get hold of anyone for obvious reasons.
Perhaps I will assume its all good and try when the website is working correctly
on 12-09-2014 14:47
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 12-09-2014 14:56
on 12-09-2014 15:02
I have just had the exact same problem, payment page crashed but asking not to refresh, no confirmation regarding the order and no way of actually getting through to o2
service today has been appalling, starting to wonder why i am staying with them ............