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Level 5: Ponderer
Posts: 191
Registered: ‎14-09-2012

Crash on Payment Screen

Hello all,

 

Think an order has been placed for the iphone but the web page crashed on the apyment screen.

 

I have a txt confirming my order and also an email. Cant get on my o2 to look.

 

Anyone else had this issue?

Level 1: Joiner
Posts: 18
Registered: ‎14-09-2012

Re: Crash on Payment Screen

This happened to me too. Got the email & the text. Was able to log in to My O2 earlier and could see my phone plan on my Refresh contract had been paid and that my order was processing, so I think you will be fine.

Anonymous
Posts: 0

Re: Crash on Payment Screen

The sites been crashing all day. Smiley Sad

If you've paid the upfront fee perhaps have a look on your internet banking to see if the amount has been taken.

Probably all is fine if you have received the confirmation e mail from O2.
Level 5: Ponderer
Posts: 191
Registered: ‎14-09-2012

Re: Crash on Payment Screen

Payment has been taken and got the txt and email.

 

Cant get onto my o2 to check or get hold of anyone for obvious reasons.

 

Perhaps I will assume its all good and try when the website is working correctly

 

Anonymous
Posts: 0

Re: Crash on Payment Screen

Most likely a good plan. Smiley Wink
Posts: 86,618
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Crash on Payment Screen

Your My O2 should be accessible to you - Mine is working OK....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Crash on Payment Screen

Payment system crashed on me , but no email confirmation, can't get through on phone so have no idea whether I have or haven't ordered phone and no way of finding out. Can't believe how poor website has been today
Anonymous
Posts: 0

Re: Crash on Payment Screen

I have just had the exact same problem, payment page crashed but asking not to refresh, no confirmation regarding the order and no way of actually getting through to o2

 

service today has been appalling, starting to wonder why i am staying with them ............

Level 5: Ponderer
Posts: 191
Registered: ‎14-09-2012

Re: Crash on Payment Screen

I cant access my o2 but assume the email is enough. Has payment left your bank guys before the crash?

The service has been terrible as always
Anonymous
Posts: 0

Re: Crash on Payment Screen

no, it has just gone onto a screen saying payment is in progress, no loading bar at the bottom and has been like that for about 30 minutes!!