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Anonymous
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Contract ends 7th Sept - wish to close account

[ Edited ]

Hi,

 

my O2 contract finishes on the 7th September and i want to close my accout on that date - do not wish to renew. phone number

 

how do i go about this? can i do it online or do i have to do it over the Phone?

Posts: 116,617
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Registered: ‎04-04-2012

Re: Contract ends 7th Sept - wish to close account

@Anonymous How to cancel here. We cannot do it for you, sorry. 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,445
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Registered: ‎04-01-2009

Re: Contract ends 7th Sept - wish to close account

Simply call 202 and choose the option to leave. Give 30 days notice and ask for your PAC if you want to keep your number but be prepared for someone trying to persuade you to stay with O2. All in the link provided by @MI5

Former Staff
Posts: 7,871
Registered: ‎23-07-2014

Re: Contract ends 7th Sept - wish to close account

Hi @Anonymous! Sorry to hear you want to close your account! Please do check out the advice above and let us know if you have any additional questions on the process and if the community can help in any other way. 

 

Thanks @MI5 and @jonsie! Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎03-04-2018

Re: Contract ends 7th Sept - wish to close account

My contract for my phone was June/july

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Contract ends 7th Sept - wish to close account

Follow the advice above to cancel now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)