Contract ends 7th Sept - wish to close account

[Anonymous]

Hi,

my O2 contract finishes on the 7th September and i want to close my accout on that date - do not wish to renew. phone number

how do i go about this? can i do it online or do i have to do it over the Phone?

[MI5 · Accepted solution]

@Anonymous How to cancel here. We cannot do it for you, sorry. 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[jonsie]

Simply call 202 and choose the option to leave. Give 30 days notice and ask for your PAC if you want to keep your number but be prepared for someone trying to persuade you to stay with O2. All in the link provided by @MI5

[Marjo]

Hi @Anonymous! Sorry to hear you want to close your account! Please do check out the advice above and let us know if you have any additional questions on the process and if the community can help in any other way. 

Thanks @MI5 and @jonsie!

[230862]

My contract for my phone was June/july

[MI5]

Follow the advice above to cancel now.