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Charges whilst abroad

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Anonymous
Not applicable

on ‎19-03-2017 18:53

on ‎19-03-2017 18:53

I was in Australia between 27 January and 19 February this year. I made no phone calls and sent and received one text. I was charged £75. Can anyone explain this? 

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MI5
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on ‎19-03-2017 19:03

on ‎19-03-2017 19:03

Your MyO2 will give you a full bill breakdown of charges http://www.o2.co.uk/myo2 or call customer service http://www.o2.co.uk/contactus
I suspect it could be a data charge but we cannot see your account on here @Anonymous
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎19-03-2017 19:03

on ‎19-03-2017 19:03

Your MyO2 will give you a full bill breakdown of charges http://www.o2.co.uk/myo2 or call customer service http://www.o2.co.uk/contactus
I suspect it could be a data charge but we cannot see your account on here @Anonymous
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎19-03-2017 19:53

on ‎19-03-2017 19:53

God that's pretting shocking....£75? Thank god @Anonymous didn't use their mobile for the whole trip!!

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MI5
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on ‎19-03-2017 20:01

on ‎19-03-2017 20:01

It's only 12.5mb of data so easily incurred.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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