Changing number in iPhone 7+ settings doesn't work

[Anonymous]

Received my iPhone 7+ over the weekend and the phone number supplied with it has now been swapped to my old number. However, the phone will not accept my old number in Settings and says the number cannot be saved. Talked to LC who say this is a known problem with iPhone 7 and they are working on it with Apple.

Anyone else have this problem or know of it?

Settings>Phone>My Number

[Dave111 · Accepted solution]

Hi Nick,

this isn't a problem, you just need to know what to do!!!!

Turn off imessage, reboot phone, check number changed, may take a minute, then turn imessage back on

[Dave111]

if stuck, more details here for you:

https://www.igeeksblog.com/how-to-change-imessage-phone-number-on-iphone/

[Anonymous]

Cheers Dave - that worked and once you said that it twigged with me what to do!  However, it only changed my number once iMessage was switched back on after reboot!

Thanks again and LC pah! 

[Dave111]

no problem Nick, glad your phone is sorted!! We both owe thanks to carphonewarehouse!!!!

maybe I could get the live chat here to order my groceries, not much use for anything technical....

[Anonymous]

Aye Dave - useless they were, plus trying to get them to add my new contract to my old ID was painful until I relaised I could add it myself online.

The lass from Rotherham call centre though was ace on Friday night, with my number swap etc.so thumbs up for her!

Carphone Warehouse who'd have thought.....!  Superb service all round!

[Toby]

Well done @Dave111on the great advice here!

[Anonymous]

Hi @Toby, if users know how to do this - why doesn't your LC?

[Toby]

Hi @Anonymous,

I shall make sure to share this point with the rest of the team and ensure that any info on it is circulated to LC again.

[Anonymous]

Cheers @Toby I suspect its one of the items most asked about.  Thanks.