cancel
Showing results for 
Search instead for 
Did you mean: 

Changing number in iPhone 7+ settings doesn't work

Anonymous
Not applicable

Received my iPhone 7+ over the weekend and the phone number supplied with it has now been swapped to my old number. However, the phone will not accept my old number in Settings and says the number cannot be saved. Talked to LC who say this is a known problem with iPhone 7 and they are working on it with Apple.

 

Anyone else have this problem or know of it?

 

Settings>Phone>My Number

Message 1 of 12
19,761 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Dave111
Level 4: Observant
  • 44 Posts
  • 1 Topics
  • 3 Solutions
Registered:

Hi Nick,

 

this isn't a problem, you just need to know what to do!!!!

 

Turn off imessage, reboot phone, check number changed, may take a minute, then turn imessage back on

View solution in original post

Message 2 of 12
19,058 Views
11 REPLIES 11

Dave111
Level 4: Observant
  • 44 Posts
  • 1 Topics
  • 3 Solutions
Registered:

Hi Nick,

 

this isn't a problem, you just need to know what to do!!!!

 

Turn off imessage, reboot phone, check number changed, may take a minute, then turn imessage back on

Message 2 of 12
19,059 Views

Dave111
Level 4: Observant
  • 44 Posts
  • 1 Topics
  • 3 Solutions
Registered:
Message 3 of 12
19,057 Views

Anonymous
Not applicable

Cheers Dave - that worked and once you said that it twigged with me what to do!  However, it only changed my number once iMessage was switched back on after reboot!

 

Thanks again and LC pah!  Crazy

Message 4 of 12
19,035 Views

Dave111
Level 4: Observant
  • 44 Posts
  • 1 Topics
  • 3 Solutions
Registered:

no problem Nick, glad your phone is sorted!! We both owe thanks to carphonewarehouse!!!!

 

maybe I could get the live chat here to order my groceries, not much use for anything technical....

Message 5 of 12
19,031 Views

Anonymous
Not applicable

Aye Dave - useless they were, plus trying to get them to add my new contract to my old ID was painful until I relaised I could add it myself online.

 

The lass from Rotherham call centre though was ace on Friday night, with my number swap etc.so thumbs up for her!

 

Carphone Warehouse who'd have thought.....!  Superb service all round!

Message 6 of 12
19,026 Views

Toby
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

Well done @Dave111on the great advice here! slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 7 of 12
18,991 Views

Anonymous
Not applicable

Hi @Toby, if users know how to do this - why doesn't your LC?

Message 8 of 12
18,978 Views

Toby
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

Hi @Anonymous,

I shall make sure to share this point with the rest of the team and ensure that any info on it is circulated to LC again.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 9 of 12
18,972 Views

Anonymous
Not applicable

Cheers @Toby I suspect its one of the items most asked about.  Thanks.

Message 10 of 12
18,969 Views