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Changing from a Samsung to an iPhone

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Anonymous
Not applicable

‎18-11-2016 23:08 - edited ‎18-11-2016 23:09

‎18-11-2016 23:08 - edited ‎18-11-2016 23:09

Hi, until today I have been using a Samsung Galaxy s7 but today I received an iPhone 7 that is unlocked. So I put my o2 sim in and all is fine apart from my mobile data not working. All mobile data, apn, username etc are correct so is it a case that I need to call o2 to tell them I'm now using an iPhone and not a Samsung? 

Thanks in advance 😊

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MI5
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on ‎18-11-2016 23:10

on ‎18-11-2016 23:10

Yes, you need a different data apn for an iphone,
If you call cs they will switch it for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎18-11-2016 23:10

on ‎18-11-2016 23:10

Yes, you need a different data apn for an iphone,
If you call cs they will switch it for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎18-11-2016 23:12

on ‎18-11-2016 23:12

I thought that was the case but just wanted to check. Thank you @MI5

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MI5
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on ‎18-11-2016 23:16

on ‎18-11-2016 23:16

No worries mate slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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