Can't send emails from o2 since updating to iPhone 5

[Anonymous]

Hi

Since switching from an iPhone 4 to iPhone 5 I can no longer send emails via O2's 3G service (wifi is fine). I restored the new phone from a backup so all settings were copied over.

I assume that the problem is with the outgoing mail server settings and have looked through the forums at other comments. The O2 server settings seems right, although I note that my user name is the just my O2 name, whereas some people suggest it should be username@o2.co.uk - I have tried that but it is rejected.

Any advice would be welcome.

Thanks

Phil

[adamtemp64 · Accepted solution]

Mine uses the full o2 email address. 4s ios6

You could try deleting the account and setting it up again.

That seams to cure most email account issues

[Anonymous]

Thanks for the reply. I've thought of deleting it and starting again, but I am not sure what the password is and O2 doesn't seem to offer a way of retriving that password.

Phil

[adamtemp64]

o2 email password is the same as the one for myo2 when you use it to log into webmail and these forums

[Anonymous]

OK, I didn't know that. I've now deleted and reentered the details and it's working fine now.

Thanks very much for your help.

Cheers

Phil

[adamtemp64]

Glad you got it sorted