Can't back up iphone

[Bez89]

I was just wondering if O2, would be able to back up my old iphone 5, and transfer the data to the new iphone 6 instore? My computer has done a dying swan act, and don't think I'll have it sorted before I get my new phone. I have loads of music and apps that I really don't want to loose. Any advice would be greatly appreciated.

[Anonymous · Accepted solution]

No they won't.

You could try the Apple store to use their Instore macs

Or login to a friends PC, download iTunes and authorise that PC to access your iTunes library. http://support.apple.com/kb/HT1420

Or if you backed up to iCloud use that back up.

iCloud back up link http://www.apple.com/support/icloud/backup/

[Bez89]

Cheers for the advice, was going to do the iCloud back up. Does it save everything though including music and apps? Sure I read somewhere it doesn't back up everything on your phone.

[MI5]

From recent threads on here, no, iCloud doesn't back up everything. Just from the last 30 days I believe?

[Anonymous]

This explains http://support.apple.com/kb/PH12519?viewlocale=en_US

[Bez89]

Brilliant, cheers for that.

[Anonymous]

Pleasure.

Enjoy the iPhone 6 you lucky so and so.