Solved: Can I swap a phone in shop if I got online?

Cabbagepatchkid · ‎11-02-2023

Hi I got a iPhone 13 and was thinking of swapping for the Samsung 22 ultra can I jsut take my unopened phone to a shop even if I bought it online? Thanks

MI5 · ‎11-02-2023

@Cabbagepatchkid

Only if you have switch up Guide: Introducing O2 Switch Up. Swap phones whenever you want!

Otherwise it must be returned via post. https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-02-2023

@Cabbagepatchkid

Only if you have switch up Guide: Introducing O2 Switch Up. Swap phones whenever you want!

Otherwise it must be returned via post. https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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