Burley in Wharfedale

[Anonymous]

No phone signal for weeks. Comes on every now and then. This site says they are working on a mast but no dates etc. I guess they don't mind if people leave. My son has a 3 Mobile so maybe time to switch

[Anonymous]

You can ask customer services to keep you updated via text or email on how the masts are coming along.

o2 Customer Services Link http://www.o2.co.uk/contactus

Unfortunately O2 don't give timeframes on repair or upgrades on masts. Parts , engineers , weather and access to land all play a part.

[Bambino]

O2 will not give a fixed time for repair, which is understandable. They would be held to account if they did. I doubt that any network's policy is different. If you think you can get better service and signal from a different network, then you should switch. That should always be the first priority.

[MI5]

Are you out of contract?

[Anonymous]

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@Anonymous wrote:
No phone signal for weeks. Comes on every now and then. This site says they are working on a mast but no dates etc. I guess they don't mind if people leave. My son has a 3 Mobile so maybe time to switch

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hi @Anonymous  = good to hear from someone on here near me in Skipton, although I'm sure you'd much rather not have the need to contact the O2 Community..... I cannot personally give you any tech advice, that I leave it to those people here who are well techie minded, & give most excellent advice. I hope you get the problem sorted quickly 

[Anonymous]

Yes I'm out of contract and I run a company from home without a mobile phone :((

[Bambino]

Your first consideration should be coverage and signal strength in the areas you need to have your mobile working. As you're out of contract, try all the networks using Pay & Go sims from each, and see which network serves you best. 

[MI5]

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@Anonymous wrote:
Yes I'm out of contract and I run a company from home without a mobile phone :((

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That's Ok then.

Didn't want you to get hit with any cancellation charges 😞

Try out the PAYG sim cards for signal as Bambino has suggested before jumping ship.....

[jonsie]

You may need to think about getting your phone unlocked too...Unlock Form