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Broken phone

Ham
Level 1: Joiner
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Hello, my iPhone screen is broken and not just smashed. The screen is glitched and I can no longer use it, I have insurance for it however O2 have been useless at helping me resolve this. Seen as I have cover for any accidental damage done to my phone can my payments be paused until my phone is fixed or replaced?!
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Cleoriff
Level 94: Supreme
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@Ham 

You need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

Try 0800 587 4005 first.

*The Game Is On*

Girl in a jacket
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