Solved: Bill dispute

Anonymous · ‎11-10-2016

i have recently had a very high O2 bill and it turns out it was due to 3 calls I made to Sky ( I was having issue's with my Sky and they sent me a text prompting me to call the number 08442411929 to resolve my issue)

I made 3 calls to them and apparently this was what cause my bill to be so high.

I need an itemised bill from 24th September to 30th September showing the calls I made to Sky with lenght of call and how much each call cost me. Can this be pleased sent to me.

I appreciate your help.

Kind Regards

Marie

MI5 · ‎11-10-2016

You can get it yourself from your MyO2 http://www.o2.co.uk/myo2
Go into view your bill, then previous bills and choose the month you want.
This isn't O2 CS so no one will respond from O2 to you either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎11-10-2016

Hello..Has this been picked up??

MI5 · ‎11-10-2016

You can get it yourself from your MyO2 http://www.o2.co.uk/myo2
Go into view your bill, then previous bills and choose the month you want.
This isn't O2 CS so no one will respond from O2 to you either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎11-10-2016

calls to 0844 numbers are as stated here plus skys bit http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges o2 55p a minuite and sky's bit cannot find

But as @MI5 says it will all be in my o2

I thought sky now had an 03 number for support that is not charged at these extorsionate rates (csae agains sky for refund as the gave you the 0844 number )

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Martin-O2 · ‎11-10-2016

Let us know if you have any trouble finding your bill @Anonymous!

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Bambino · ‎11-10-2016

@Anonymous For future reference, use this site as an alternative to calling numbers starting with 08:

http://www.saynoto0870.com/

I DO NOT WORK FOR O2

MI5 · ‎11-10-2016

A quick google gives a few freephone numbers for sky, both 03 and 0800 numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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