Sometime middle of last year I took an iPhone 4S contract with o2, and still under warranty. My phone has died; I guess it has because of charging issues.
On o2 customer service advise, went to Apple store and they have told me that my phone has a component which is not genuine, which implies that is refurbished and issued me with a letter saying the same, and I don’t have any reasons not to believe them. Needless to say that I never had my phone repaired, in fact I have 4 iPhone in my household, and two of them are under warranty.
o2 store took my phone and sent to the repair office, and today I’ve received a text message from them saying that my iPhone is not covered by warranty, and want to give me a quote for repair. To say that I went ballistic is the understatement of the year, so spoke to the customer services that were unable to help me in anything.
Basically, I’ve paid for a new phone and didn’t get one, and they want me to pay them on the top to repair a refurbished one which I didn’t order in the first place!
I’m logging my official complaint as a formal process to get to the Communications Ombudsman Services, and ready to get to courts if needed.
Anyone here has been in the same situation before?
Thanks
