Solved: Apple Watch

Bibson · ‎08-09-2022

Hi just joined o2 and am a little confused about the apple watch airtime plan, I purchased the esim plan today (£5) a month, in the contract it states the tariff as 500 mins , 1GB date etc. now I was under the impression the esim plan was connected to my o2 mobile plan and just used the minutes, data etc from the mobile phone plan? Could someone please give me a little more info, thanks

MI5 · ‎08-09-2022

You need to call sales and question it @Bibson

Call them on 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-09-2022

@Bibson

The Apple watch plan uses your phones allowances https://www.o2.co.uk/termsandconditions/mobile/watch-airtime-plan-terms

Sounds like you have the android watch plan which is a standalone plan.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bibson · ‎08-09-2022

That’s exactly what it thought once I received the contract info email, now I explained to the sales team exactly what the airtime plan was for, I have an iPhone already on another network so switch to o2 sim only deal fir the iPhone with the airtime add on for my watch

MI5 · ‎08-09-2022

You need to call sales and question it @Bibson

Call them on 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bibson · ‎08-09-2022

Will do thanks 🙏

MI5 · ‎08-09-2022

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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