Apple Watch

[Donna14]

Good afternoon, I have had my Apple Watch for a while and I haven’t had any problems with it until recently.
The last few weeks of me wearing the watch I have been having some irritation with it on the inside of my wrist.
This week I noticed a burn mark on the inside of my wrist from where I had been wearing the watch.
It is still irritating me even though I haven’t worn the watch in a few days.
I am very concerned as I am still paying for the watch and now I can’t wear it.
I was just wondering what you can advise as I purchased it through you?

I have a picture of the burn but I haven’t been able to upload it

[Cleoriff · Accepted solution]

If you have a skin reaction/burn to the watch, you should see your GP @Donna14 

O2 can't be held responsible for dermatitis. eczema or any other skin conditions.

My son is similar to you and any watch he buys, he has to stick a thin layer of felt on the back of the watch otherwise his skin breaks out in irritation.

If you think the watch is overheating then contact O2 for a check/repair.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

https://www.o2.co.uk/help/device-and-sim-support/device-repairs 

[H3LLCAT505]

Most of the rashes from apple watches is the result of irritation, as sweat, oil, and dirt build up under the watch and are pushed against the skin, Direct friction of the watchband against your wrist can also lead to irritation. depending on the band you’re using.

To help prevent this, recommend that you keep the watch and your skin clean, and wear the watch slightly loose on your wrist so that it doesn't put too much pressure on your skin.

If you do develop a rash, the first thing to do is take the watch off so that your skin can recover. Give it a few weeks and try again and make sure to clean watch before trying again.