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Apple Watch won’t connect to Data

Anonymous
Not applicable

on ‎20-06-2022 21:55

on ‎20-06-2022 21:55

Three weeks ago I reset my Apple Watch , and now it connects to my phone but I get error code 04 when I try to connect it to data. I’ve contacted 02 and they haven’t been very helpful to be honest, they once tried to reset the sim?? No luck. They promised someone would contact me within 5 days , they promised this every time I phoned because I wasn’t contacted, today someone from said they will send me an esim but I don’t see how that will make any difference as the Watch says no Sim No Connection.  Can anyone offer a suggestion?   Thanks. 

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MI5
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on ‎20-06-2022 23:25

on ‎20-06-2022 23:25

@Anonymous 

Ask O2 to remove the watch from your account, then wait 24 hours before trying to reconnect it via the watch app on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎21-06-2022 17:38

on ‎21-06-2022 17:38

Thanks, called them today and asked , customer service less than useless yet again said they can’t do that until other avenues have been tried. 

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MI5
Level 94: Supreme
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on ‎21-06-2022 21:35

on ‎21-06-2022 21:35

Keep trying.

The law of averages suggests you'll get someone useful eventually !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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